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SHIPPING POLICY
All orders are processed within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. We only ship Sea Moss Gel Monday to Wednesday due to the gel having to remain cold. We don't want the gel sitting at the post office over the weekend.
RETURN POLICY
Refunds, returns, and exchanges:
We accept returns up to 3 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at naturalrootz@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis and will do our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at naturalrootzco@gmail.com
PAYMENT METHOD
We offer a secure and convenient way for you to make payments on our website using Square, a trusted and reliable payment processing platform. Square provides a seamless and encrypted payment experience to ensure your financial information remains safe and protected. Below are the payment methods we accept:
Credit and Debit Cards
We accept all major credit and debit cards, including:
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Visa
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Mastercard
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American Express
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Discover
You can confidently enter your card details during the checkout process, as our website is equipped with SSL encryption to safeguard your information.
Security and Privacy
Your payment information's security is our top priority. We do not store any sensitive payment information on our servers. All payment transactions are processed directly through Square's secure servers, which are compliant with the highest industry standards for data protection.
Payment Confirmation
Once your payment is successfully processed, you will receive a confirmation email with details about your order and payment. If you encounter any issues during the payment process or have questions about your transaction, please don't hesitate to contact our customer support.
If you need any assistance or have questions about our payment methods, feel free to reach out to our customer support team at naturalrootzco@gmail.com
Thank you for choosing us for your purchase. We look forward to serving you!